Warranty Information

If your Vi biosensing earphones are defective when you receive them, we’ll make it right immediately.

For US customers, if they develop a problem later that’s our fault, we’ll either (at our option) ship you the parts that need to be replaced along with detailed instructions, or ship it back to us for repair or replacement – in either case, for free, including shipping.

For international customers, parts and repairs are free, but shipping is not included.

The Vi team warrants that during the warranty period, we will, at its sole discretion, remedy defects in (materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding, subject to the terms and conditions of this Limited Warranty. This Limited Warranty is only valid and enforceable in the country of purchase, unless local law stipulate otherwise. Processing of all warranty claims will be handled by the the place of purchase of Vi product, and according to the geographic area where the purchase was made.


Warranty Period

The Limited Warranty Period starts when the product ships. The Warranty Period is one (1) year in North America. International warranty periods vary subject to local laws and the policies of the authorized importer or  the local distributor for the geographic area where the purchase was made. International warranties are at a minimum one (1) year.