FAQs

What is Vi?

Vi is the first AI personal trainer who lives in biosensing earphones. She will coach you to reach whatever goal you have, provide you real-time insights, and adapt your training based on physiological data. With Vi, you’ll always know: how fast to run, how far to go, how high to climb, how hard to push. She'll tell you real-time insights to keep you on track to your goals.

Does Vi work for other sports besides running?

While the Vi device and hardware is designed for basically any type of sports activity (including weight lifting, gym, and much more), version 1 of the Vi training experience will focus on walking, jogging and running (fast). We are looking to add more activities in future software updates.

Does Vi support other languages besides English?

At this stage Vi will only speak English, but we may expand and add more languages in the future.

What's the battery life of Vi?

Vi has 8+ hours of battery life when being used in active / training mode, and up to 12 hours when in resting mode to stream music or answer calls.

Will the earbuds fall out of my ears?

Vi comes with three silicone ear tips and three silicone fins (wings that fit inside the folds of the outer ear to keep earbuds in place during activity), so you can adjust the right fit for your ears. Standard earphone sizes will be small, medium, and large.

When Will Vi Ship?

Vi will ship in February of 2017.

What about taxes & duty on orders?

US sales tax will be charged during checkout. For the rest of the world- import duties, VAT, taxes, and other charges are not included in the total price.

Can I cancel my order before the shipping date?

Yes.

How do I suggest new features?

Email us at support@getvi.com We'd love to hear from you!

How do I become a beta tester?

Email us at community@getvi.com We're standing by to help!

What is the return policy for Vi?

We have a 30 day money back guarantee if the product is unused and in its original packaging.

What is the warranty on Vi?

There is a 1 year warranty on Vi beginning on the day you receive the device.

When will my credit card be charged for the pre-order?

Your credit card will be charged when the product ships.

Does Vi ship to my country?

Currently we ship to:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Israel
  • Italy
  • Netherlands
  • New Zealand
  • Norway
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

I did not receive the confirmation email, when will it arrive?

First, check your spam inbox and additional folders (ie. promotions or other) if you still have not received it contact support at support@getvi.com.

How can I change my shipping address?

You can change your shipping address by emailing the support team at support@getvi.com.

Will Vi work for walkers, too?

Yes, absolutely! Vi will help train all levels of walkers and runners.

Do I need to use my phone, GPS, and/or bluetooth connection to use Vi?

Yes. You’ll need to bring your phone so that the companion app can start and stop your workout, track biometrics, measure and store your data, track features like elevation and GPS, and play your music while you train. Vi will communicate information with your phone using bluetooth. However, if you wish you can still use your Vi device for biometric tracking when paired with smart and sport watches (you can import your data to the Vi app afterwards), or to listen to music when paired with music players. But without the Vi companion app, you won’t get the full Vi training experience.

Does Vi sync with other apps?

Yes and here are some of the apps that we are working to include: Fitbit, Jawbone, Strava, Runkeeper, Map My Fitness, Endomundo, Misfit, Pebble, Garmin, and Withings. If your favorite app is not listed here, you can try to import your data through Google Kit and Apple Health Kit and then have Vi pull your data from there.

Does Vi have turn-by-turn directions?

No, but you can use your favorite turn-by-turn directions app in the background, like Apple Maps, Google Maps, or Waze, and Vi will continue to give you a full immersive vocal experience.

Can Vi be paired to two separate devices at the same time?

Vi is not able to be paired to two devices simultaneously at this time, however we are working on this feature in the future.

Does Vi support Ant+ devices?

Currently, Vi is only compatible with all Bluetooth devices.

What's the battery life of Vi?

Vi has 8+ hours of battery life when being used in active / training mode, and up to 12 hours when in resting mode to stream music or answer calls.

Who do I contact with more questions?

support@getvi.com We're standing by to help!